Receiving Complaints
Any person who wishes to make a complaint about the claims management services offered by this site may do so…
a) by email to:
b) by letter to:
Responding to Complaints
i) We reserve the right to decline to consider any complaint raised more than 6 months after the complainant became aware of the cause of the complaint.
ii) We will send a written or electronic acknowledgement of any complaint received within 5 business days of receipt of any such complaint, giving the job description of the person handling the complaint, together with a copy of this internal complaints handling procedure.
iii) Within 4 weeks of receiving the complaint we will either send the complainant a final response or a holding response, explaining why it has not been possible to deal with the complaint within 4 weeks, and indicate when further contact will be made, which will be within 8 weeks of the original complaint.
iv) If a final response cannot still be provided within this 8 week timescale then the complainant will be informed of this and the reasons why, and advised of their right to make a complaint to the Financial Conduct Authority.
Right to Complain to the Financial Ombudsman Service
If a client is dissatisfied after using our Internal Complaints Handling Procedure then they can make a complaint to the Financial Ombudsman Service.
Complaints may be made in writing, online, by telephone or any other form to
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
online : www.financial-ombudsman.org.uk
tel : 0800 023 4567
Opening hours : 8am to 8pm, Monday-Friday, and 9am to 1pm on Saturdays
Although all cases are processed on a no win no fee basis, some costs could be payable under certain circumstances. Any costs would be fully explained upfront by your solicitor before you decide to proceed with your claim. Termination fees may apply based on time spent on your case, or in situations such as: lack of cooperation, deliberately misleading your solicitor, failing to attend scheduled medical or expert examinations, or not appearing at a required court hearing.
By submitting your details into the contact forms provided, you agree to be contacted by National Accident Helpline (a brand of National Accident Law, a firm of personal injury solicitors regulated by the Solicitors Regulation Authority) to discuss your claim.
NoWinNoFee.org is a trading name of Colour Ventures Ltd. Colour Ventures Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities. Registration is recorded on the website https://register.fca.org.uk
Colour Ventures Ltd registered office address: Flannigan Edmonds Bannon, Linenhall Exchange, 1st Floor, 26 Linenhall Street, Belfast, BT2 8BG. Company registration number: NI070913
